What is the Service?

The services provided through emergency hostels/shelters can be viewed as a key point of access to a broad range of social services (by some municipalities). However, emergency hostels are not intended to serve as permanent housing.

The provision of emergency hostel services by a municipality is not mandatory. Municipalities may choose to offer emergency shelter services directly or through third-party contracts with community-based agencies.

Specific objectives include:

• Ensure that individuals and families experiencing homelessness have access to temporary emergency shelter services that will help them stabilize their situations and move into appropriate accommodation in the community
• Provide safe and secure basic accommodations and meals for individuals and/or families experiencing homelessness

Influencing Factors:

• Immigration: Federal immigration policies and processing times for Refugee claims.
• Information Systems: Database systems used could impact reporting capabilities.
• Other Housing Services: Availability of transitional and/or supported living housing in the community and supplementary support services.
• Political Climate: Current and former local and provincial policies and support for homelessness impact service level provided, i.e. Is the climate conducive to support, fund and build/procure spaces?
• Supply vs. Demand: Individuals in need may decide not to take up offers of shelter.
• Vacancy Rates in Rental Markets: Housing availability and affordability.
• Weather Conditions: Number of beds can vary by season. Natural disasters and weather related events increase occupancy and length of stay.