What is the Service?

Libraries are an important resource to meet the changing needs of individuals and communities. They foster literacy, life-long learning and support a love of reading in people of all ages. Libraries also provide support for newcomers and job seekers and build diverse communities. They address the digital divide and help individuals and communities transition to a global, knowledge-based economy.

Specific services include:

• Collection of books, periodicals, magazines and articles
• Reference and referral services to provide information and advice
• Access to technology and digital content
• Individual study space as well as community meeting rooms
• Outreach and partnerships initiatives

These services are delivered within the library and beyond through the virtual library and collaborative resource sharing networks.

Influencing Factors:

• Access: Number and size of branches and the hours of operation. For example, municipalities with lower population densities may offer more physical library branches and service hours to provide residents with services within a reasonable distance. Also, public meeting rooms within branches and other service delivery models, like bookmobiles may be offered.
• Collections (Size and Mix): Investment in both physical and technology based collections and resources, including the number of languages supported.
• Demographics: Socio-economic and cultural make-up of the population served.
• Use Types: Mix, variety and depth of services offered (uses) and the resources available to track the different (physical and electronic) uses.